Also, people just retain about 17 to 25 percent of what they hear. According to, people spend up to 80 percent of their day engaged in communication, but only 55 percent is devoted to listening to others.We are conditioned to listen at a rate of 125 – 250 words per minute, but we think at 1000 – 3000 words per minute.Less than 2 percent of people have had formal education involving listening skills. The number one quality that employers are looking for is communication skills.Here are a few statistics regarding how much listening plays an active role in the lives of individuals according to PR Daily: There are many instances where people only connect communication to speech and forget to incorporate the importance of listening. Part 2 How Can Leaders Encourage Active Listening?Īctive listening requires full engagement of the brain to be completely tuned into what the other individual is saying. Timeboxing: Mastering Productivity (with Examples)Īctive listening in a business setting can be the final puzzle piece in establishing a communication plan that meets the needs of all stakeholders. An interviewer is keying in on nonverbal cues that reveal that an interviewee might not be confident in their abilities by noticing they drop eye-contact when discussing a strength.When a member of senior leadership asks a follow-up question that touches on a point an employee has already made about feedback or a complaint, it reveals they are genuinely listening to what it is important to the worker.During a performance review, an employee restates and discusses the points that employers want them to improve upon, and lays out methods to work them into their own professional goals.When a manager makes it a point to summarize the points each employee has produced at a company meeting, and actively lists next steps about how suggestions can be utilized.Some examples of active listening that various employers can exemplify: However, all of this hinges on the ability of everyone to employ active listening skills. Exemplary active listening also helps senior leadership accept and take action on feedback from employees or concerns from shareholders. If a trend of poor listening extends to customer service, it can make clients feel unheard about product issues or service complaints. Therefore, it is vital that everyone from senior leadership to lower-level employees are trained in how to listen effectively. Everything from the placement of the arms to the distinct elements of the voice can give listeners just as much information as the content of what they are saying. If a worker is talking about a complaint and is nervously shuffling, this can mean something entirely different than a worker keeping a consistent gaze. A distracted listener can miss out on these indicators. A study has shown that nonverbal cues can contribute to 55 percent of communication. When people give their full attention to those who are speaking to them, they not only hear the words, but they can begin to understand the meaning behind them. Why Is Active Listening Crucial to Business Success?
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